Refund policy

At Hasrat, we accept returns and exchanges under the following conditions:

Eligibility for Returns & Exchanges

1. Wrongful Delivery
   If the product received does not match the order confirmation.

2. Quality/Manufacturing Defect
   If the product has a genuine defect.

3. Size Discrepancy
   Customers must notify Customer Care within 4 days of delivery. We will either exchange the product or issue a Credit Note valid for 30 days.

Conditions for Returns/Exchanges

• For wrongful delivery or quality defects, we will review the issue and provide a resolution within a specific timeframe.

• Customers are responsible for verifying their orders (size, color, quantity) before placing a purchase.

No Refunds Provided For:

• Incorrect shipping details provided by the customer.

• Three failed delivery attempts by our shipping agency.

• Refusal to accept the package.

Refund Processing Time

For eligible refunds, the amount will be processed and credited to the customer’s bank account within 5–7 working days from the date of approval.

Damaged Package

If the package arrives damaged:

• Retain the original packaging.

• Note the issue on the delivery receipt instead of signing it as ‘received.’

• Keep all relevant documents until our insurance adjuster assesses the damage.

Customer Care

To initiate a return or exchange due to wrongful delivery or to report a defect, please contact our Customer Care team within 48 hours of delivery. Kindly provide the following details:

• Order number

• Transaction date

• Delivery address

• Image of the defective or wrongfully delivered item

📧 Email: salma@hasrat.in
📞 Phone: +91 98250 85272

Disclaimer

All policies are subject to change without prior notice. In case of any conflict, the Terms & Conditions listed on hasrat.in will prevail.